We accept returns within 90 days of delivery. Customers are responsible for returning items for assessment or exchange and must cover all return shipping costs, including customs fees. Original priority shipping fees and any purchased add-ons are non-refundable.
Return Requirements
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Opened and unopened items are both accepted.
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Contact us first to start your return. We will provide the correct returns address and a Return Merchandise Authorization (RMA) Form. Do not send your return to the address on your original package. That address is the local courier’s distribution hub, not our returns address. Returns sent without our authorization, without an RMA, or to the wrong address will not be eligible for a refund.
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To initiate a refund, please submit a photo of the product you are returning to our support team.
Processing & Refunds
- Upon receipt, all returns are checked against your RMA to confirm the items received.
- Tracking is required: an untracked parcel that doesn't arrive can't be refunded.
If you need assistance, our support team is happy to help. Email us at help@getamalahealth.com or call us directly at 1-888-894-2610.