Buyer Protection Policy

Our Commitment to You

At Amala Health, we want you to feel safe, informed, and confident when you shop with us.

This page explains what happens after you place an order: how shipping and delivery work, how to return an item, when your refund arrives, and how to manage cancellations and subscriptions. It also tells you plainly which costs are yours, so nothing comes as a surprise later.

If anything here is unclear, email help@getamalahealth.com or call 1-888-894-2610. Our team will be happy to help.

Return Policy

Every eligible order is covered by our 90-day money-back guarantee, starting from the day your order is delivered.

If your item is damaged, faulty, incorrect, or incomplete, this one is on us and it costs you nothing.

  • Contact us by email at help@getamalahealth.com or call 1-888-894-2610 within 90-days of delivery.
  • Send your order number and clear photos or a video of the item and the packaging.
  • Once we have reviewed and approved your claim, we will send a free replacement.
  • You do not pay any replacement shipping costs.

What we need from you - For any return, please make sure:

  • You request the return within 90-days of delivery. Requests after 90 days cannot be accepted.
  • You contact us first for return instructions and requirements. We will tell you where to send it.
  • The item must be in its original condition, unopened, and sealed for safety reasons. Items that do not meet these requirements may not qualify for a refund.
  • You use a tracked service. If the parcel does not reach our warehouse, we cannot refund you.
  • You pack it securely. Items damaged on the way back may not qualify for a refund.
  • You pay the return postage and any customs fees. Returns go to our central warehouse in Asia.
  • You do not send your return to the address on your original package. That is our dispatch address, not our returns address. Returns sent there, or sent without our authorization, may be delayed or may not qualify for a refund.

We do not offer exchanges at the moment. Return the item for a refund and place a new order for what you would prefer.

If your parcel is already on its way, please accept the delivery instead of refusing it. A refused parcel goes back without a record attached, which makes it much harder to trace and slows down your refund. Take it in, then contact us and we will sort out the return.

What is a remorse return?

A remorse return is when you return an item that is not damaged or faulty. This may be because you:

  • Changed your mind about the purchase
  • Ordered the wrong product, size, colour, or quantity
  • No longer want or need the item
  • Found that it did not meet your personal preferences

For a remorse return, you are responsible for the return shipping costs. If your item arrived damaged, defective, incorrect, or incomplete, please contact us. We handle those issues through a separate process and will explain the appropriate next steps.

Refund Policy

Approved refunds go back to the same card or account you paid with. We do not give store credit instead, unless you ask us to.

We do not send refunds by physical check, and we cannot send a refund to a different card or account. If the card you paid with has since been cancelled or replaced, your bank will usually pass the refund on to your new card or account automatically. Check with your bank if you are unsure.

For items you send back, we review your refund once the item has reached our warehouse and been inspected.

How long refunds take

  • PayPal refunds: Allow 5-7 business days for the refund to be processed.
  • Other payment method refunds: Allow 15-20 business days for the refund to be processed.

Business days are Monday to Friday, not counting holidays. Once we have issued your refund, your bank or payment provider may need a little more time to show it in your account.

You will receive a refund confirmation email once your refund has been processed.

What we need before we can refund you. We always confirm the outcome with you first. That means we need:

  • Your acceptance of the refund we have offered.
  • Your confirmation of what you would like to do if your parcel was lost in transit, or was sent back to us undelivered.

If you have already replied and are still waiting, contact us, and we will chase it up.

What is not refunded

  • Shipping fees you paid on the original order
  • Priority and expedited shipping fees
  • Return postage and customs fees on a remorse return
  • Items that do not meet the return requirements above

If posting it back is not worth it

Sending a product back to Asia is not always worth the postage, especially on a smaller order. If you would rather keep the product and get part of your money back, tell us and we will look at what we can do.

Shipping Policy

Shipping is free on all orders over $50.

We ship worldwide, apart from a few areas with delivery limitations. Email or call us before ordering if you would like us to check your address.

Getting your order ready

We prepare orders Monday to Friday during business hours, not counting holidays.

  • Free and Standard shipping usually takes 2 to 4 business days.
  • Expedited shipping usually takes 1 to 2 business days.

Estimated delivery times

These start once your order leaves us, not when you place it.

  • USA and Canada 6 to 20 days
  • Australia, New Zealand and Oceania 8 to 20 days
  • Europe and the United Kingdom 8 to 20 days
  • Latin America 9 to 26 days
  • Other countries 11 to 30 days

These are estimates, not guarantees. Carrier delays, weather, holidays, and customs checks can all affect them, and those are outside our control.

Tracking your order

You will receive an email with your tracking number once your order ships. If you cannot find it, check your spam folder first, that is usually where it is. If the tracking number does not work, contact us and we will help.

Your delivery address

Please double check your billing and shipping addresses at checkout. We cannot take responsibility for an order delivered to an address entered incorrectly. If the mistake was ours, we will send a replacement free of charge.

Orders are shipped worldwide, except to certain areas with delivery limitations. Customers may contact help@getamalahealth.com to confirm whether delivery is available to their address.

If your parcel is missing

If tracking says delivered but you cannot find it:

  • Check with household members, neighbors, the carrier, or your local delivery office before contacting our support team.
  • Contact the carrier or your local delivery office.
  • If you still cannot find it, contact us with your order number and we will review the shipment.

If tracking has stopped updating: a package is considered lost in transit when there has been no tracking update for 25 days. Contact us at that point and we will review it.

Order Cancellation and Modification Policy

Please contact us as soon as you can if you need to cancel or change your order. We process orders quickly so they reach you on time, which means we cannot guarantee a change will reach the warehouse before your order does.

Once an order is placed, we may not be able to

  • Cancel the order
  • Change the shipping address
  • Change the product, size, colour or quantity
  • Add or remove items

What happens next

  • If we cancel it before it ships — you receive a full refund to your original payment method.
  • If it has already been prepared or shipped — it can no longer be cancelled or modified. Once it arrives, you can return it under our 90-day guarantee.

Subscription Policy - Subscribe & Save

By selecting Subscribe & Save during checkout, you authorize Amala Health to charge your selected payment method automatically and send recurring orders according to your chosen delivery schedule. Subscribe & Save orders are offered at a lower subscriber price than one-time purchases.

Managing your subscription

Depending on the options available on your account, you can:

  • Change how often your order arrives
  • Pause your subscription for up to 90 or 180 days
  • Extend a pause you already have
  • Resume your subscription
  • Cancel future renewals

Please ask us before your next order is processed. Once a repeat order has been processed, it follows our standard cancellation and return policies.

Eligible subscribers may also receive promotional offers from time to time, depending on the circumstances and what is available.

Cancelling your subscription

You can cancel at any time by contacting our support team. There is no minimum term and no cancellation fee.

Cancelling stops future renewals. It does not automatically cancel or refund an order that has already been processed. If one has already gone out, you can return it under the 90-day guarantee.

If you need to cancel for medical reasons or on your doctor’s advice, please tell us so we can process your request promptly.

Disputes and Payment Concerns

If you notice a charge you do not recognize, or you have a concern about your order, please contact us first at help@getamalahealth.com or 1-888-894-2610. We will review your order, payment, shipping and subscription details and work with you toward the right resolution.

We ask you to come to us first because we can almost always resolve it faster than a formal dispute process can.

When you contact us, please provide

  • Your full name
  • Your order number
  • The email address used for the purchase
  • A brief explanation of your concern
  • Any relevant supporting information

If a dispute has already been filed

If you have already raised a payment dispute with your bank or payment provider, the transaction will be reviewed through their formal dispute process. They set those timelines, not us.

If your bank asks for documents

If your bank or payment provider asks for documentation about a charge, send us your order number. We will provide the transaction details and order confirmation to support your case.

Nothing here affects your rights. You are always free to raise a dispute with your bank, card issuer or payment provider, and to rely on your rights under consumer law.


Contact Us

If you need assistance, please contact us:

  • Email: help@getamalahealth.com
  • Phone: 1-888-894-2610 Phone support hours daily, 8:00 AM to 9:30 PM EST
  • Website: getamalahealth.com
  • Contact form: getamalahealth.com/pages/contact

Please include your order number and the email address you used to place the order. It helps us get to your answer much faster.